The Communications Toolkit is a valuable and practical resource guide to enable students to develop effective communication skills. The text helps students make a successful transition to tertiary studies, develop effective research skills for their discipline, approach academic writing with confidence, refine their writing skills, and enhance their face-to-face communication experience. This new edition includes more information than ever on active listening and dealing with conflict, while taking into account the changing nature of university studies as more and more students study and take courses online. New examples of online students' communication work and new coverage of the communication challenges students face when going to university via an online channel will deal with this diversity. The new CourseMate Express website will offer students resources for learning and revision, making this the strongest communications textbook out in the market today.