is an easy-to-read and high-powered tool
for understanding and managing conflict situations. Conflict can
spiral out of control, but if you understand how the spiral works
you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict,
- goal setting
Expert communicator Baden Eunson also takes an in-depth look at
negotiation skills. He offers a visual and fresh approach to the
work of strategies and tactics, negotiation styles, the importance
of listening and questioning skills, the reasons why the location
of negotiation can affect its outcome, and why the phrase 'win-win'
is not a cliché but a technique for success.