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Customer Service

Andrew Sturdy · ISBN 9781137129529
Customer Service | Zookal Textbooks | Zookal Textbooks
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Publisher Springer Nature
Author(s) Andrew Sturdy
Edition 1
Published 03292001
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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
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