Expertise and Innovation

Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney · ISBN 9780198289043
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Publisher Oxford University Press UK
Author(s) Robin Fincham / James Fleck / Rob Procter / Harry Scarbrough / Margaret Tierney / Robin Williams
Subtitle Information Technology Strategies in the Financial Services Sector
Published 5th January 1995
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Information Technology Strategies in the Financial Services Sector

The nature of technical expertise has become increasingly important and problematic in the post-modern era, as structured hierarchies and production methods are revised. Financial services, one of our most important economic sectors, has also been confronting very high degrees of uncertainty that reflect great institutional and market changes. In this fluid and competitive environment technological change - in particular the widening scope of information
technology (IT) - has become vitally important.This study is about the strategic uses of IT in retail financial services. It is based on the Scottish part of the industry, a highly
cohesive sector in its own right, but one with universal linkages to UK and global finance. A set of seven case studies forms the empirical base, while the study also focuses on key strategic projects within these case companies. The purpose is to arrive at an understanding of how firms develop a strategic approach to IT.This hinges on the management of expertise - the ability to integrate detailed technological expertise with wider organizational and
marketing goals. The study examines a number of themes around this key issue: the process of formation of IT strategy, sectorial influences on the implementation of computer-based systems, and the occupational and
career factors that shape IT expertise.
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