Optimizing Results through People, Process, and Organizations

Fundamentals of Performance Improvement is a substantially new
version of the down-to-earth, how-to guide designed to help
business leaders, practitioners, and students understand the
science and art of performance technology and successfully
implement organizational and societal change. Using the Performance
Improvement / Human Performance Technology (HPT) model, the expert
authors explain step-by-step how to spot performance indicators,
analyze problems, identify underlying causes, describe desired
results, and create workable solutions.

"It does not matter what function you align yourself to in your
organization, this book allows you to tap into the secrets that
drive organizational success. Several books work to define what is
performance improvement and performance technology. This one also
provides insights into the Why? And How?"

?Cedric T. Coco, CPT, SVP, Learning and Organizational
Effectiveness, Lowe's Companies

"Fundamentals of Performance Improvement is full of practical
models and tools for improving the world by partnering with
customers, clients, constituents, and colleagues. It provides a
path forward for successful transformation and performance
improvement at personal, group and collective levels. It is a must
read for leaders and consultants seeking to advance opportunities
in new and emerging situations."

?Diana Whitney, PhD, president, Corporation for Positive
Change

"If you have an interest in performance improvement, this is
simply the best available book on the topic. It addresses the
science and craft as well as the intricacies of how to improve
workplace performance. Van Tiem, Moseley, and Dessinger have
incorporated into this work the best available research on the
Certified Performance Technology (CPT) standards and
process."

?James A. Pershing, Ph.D., CPT, professor emeritus, Workplace
Learning and Performance Improvement, Indiana University

"Its international flavor, with practitioner comments and
examples drawn from across the world, enhances its appeal as more
and more professionals operate in an increasingly global
context."

?Daljit Singh, Asia Pacific Director of Talent Management,
Baker & McKenzie, Sydney, Australia

This book includes premium content that can beaccessed from our
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