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High Performance Work Systems

David A. Buchanan, James McCalman · ISBN 9780815367208
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Publisher Taylor and Francis
Author(s) David A. Buchanan / James McCalman
Subtitle The Digital Experience
Published 10th April 2018
Related course codes

The Digital Experience

Originally published in 1989. Management styles in developed western countries are undergoing a crisis phase. Increased levels of international competition and volatile trading conditions are creating new demands of job skills and responsibilities. The management challenge is to find work organization and employment strategies that sustain and develop employee performance and commitment.


This book analyses the ‘high performance work systems’ that a number of American and European companies have evolved to meet this challenge. It particular, it describes in detail the experiences of Digital Equipment Corporation (DEC) at their UK manufacturing plant. This study not only illustrates the benefits of new forms of work organization, it also explores some important myths, notably that technical and organizational changes can produce ‘effortless excellence’. It also provides practical management guidelines for the effective application of high performance work design.

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