A Mediator's Stories of Conflict About Love, Money, Anger -- and the Strategies That Resolved Them
presents an original approach
for mediators, negotiators, and other dispute resolution
professionals. Drawing on his own experience plus those of his
colleagues, Jeffrey Krivis offers the reader dramatic,
well-crafted, and highly instructive stories about people in
conflict - families, organizations, corporations - and shows how
mediated negotiations help them to reach a successful resolution.
Unlike most books on the topic, Improvisational
Negotiation does not focus on theory, philosophy, or formulaic
procedures. The book highlights entertaining true stories that
illuminate the skills and tools a good mediator uses to direct a
successful negotiation and then asks the questions: What happened?
and What strategies can we learn?