The Handbook of Practical Ways to Identify and Solve Common Organizational Problems for Better Performance

Knowledge Works is a handbook full of ideas to help you draw
on people's knowledge to keep ideas fresh, reduce waste, and build
competence and capability. You can either dip into it according to
your needs, or work through it in a more systematic way to create a
plan to improve your organization's performance.

"Knowledge Works is a very practical book that provides
proven solutions for important knowledge-related problems in
organizations including: how to convince managers that knowledge is
important, how to create a knowledge-sharing culture, and how to
improve the quality of conversations. A must-read for all managers
of knowledge-intensive organizations."

Daan Andriessen, Professor of Intellectual Capital, Inholland
University of Applied Sciences, The Netherlands

"To be successful as a manager, you need to make better
decisions, be more innovative and to do more with less. In this
highly practical handbook, Christine Van Winkelen and Jane McKenzie
offer new ideas to challenge your current thinking and achieve
this. Their work is soundly based on 10 years collaborative
research with the Knowledge Management Forum at the Henley Business
School."

David Gurteen, Founder and Director, Gurteen Knowledge
Community

"This book shows in a very inspiring and hands-on way how
knowledge works. This is an utmost important understanding in the
growing intellectual economy for increased operational knowledge
effectiveness. The book has in an impressive way systematized many
challenging K-works perspectives, from knowledge mapping and flows
to social media and knowledge creating conversations. It is
demonstrating a number of insightful real life stories and projects
during 10 years of the Henley KM Forum, as well as providing
valuable reading notes. Happy Knowledge Work ..."

Leif Edvinsson, Honorary Chairman for the Henley KM Forum, The
World´s First Professor of Intellectual Capital