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Operations Management

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  • Author(s)Andrew Greasley
  • Edition1
  • Published19th April 2013
  • PublisherJohn Wiley & Sons (UK)
  • ISBN9781119978541
  • University course codes
    • University of South Australia:BUSS2065 - Business Operations

Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.


  • Focuses on the subject from a European perspective.

  • Deals with the management of the creation of goods and the delivery of services to the customer.

  • Covers the main areas of operations strategy, the design of operations system and the management of operations over time.

  • Incorporates more strategic and international commentary.

  • Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.

  • Includes more end of chapter and quantitative exercises.

  • Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter.

  • Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual


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