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  • Author(s) Lisa Sparks / Melinda Villagran
  • Edition1
  • Published24th September 2010
  • PublisherJohn Wiley & Sons (UK)
  • ISBN9780745645377
This book offers a much-needed introduction to the dynamics of the
communication exchange between providers and patients in the
health-care environment. Starting from the principle that
health-care-providers and patients try to speak the same language
to reach the best decisions for patient care, but often
misunderstand each other whilst navigating the process of
diagnosis, treatment and care, Lisa Sparks and Melinda Villagran
clearly explain how health communication theory and research can
help us better understand these complex interactions, and provide
strategies for improving patient and provider communication.

Sparks and Villagran cover a broad range of key issues and
theories related to provider-patient interaction, including patient
information and affective needs, barriers to effective
communication in health-care contexts, and communication skills
training for providers. Drawing on the most current literature in
this vibrant field, they show the transformations that new
technologies such as e-mail and text messaging have brought to
communication with and between patients and providers, consider the
roles of caregivers, both formal and informal, and illustrate how
health-care organizations impact on interpersonal interactions.
Throughout the book, Sparks and Villagran deftly illustrate how
communicative understandings of patient-provider interaction can
have positive practical outcomes, feeding into health behaviour
change, creating a communication environment which can improve
health literacy and ultimately lead to better health outcomes.


With groundbreaking insights, on-point explanations, and deeply
moving examples,


Patient and Provider Interaction illuminates and enriches
what is most often one of the most important interactions of our
lives.

Patient Provider Interaction

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  • Author(s) Lisa Sparks / Melinda Villagran
  • Edition1
  • Published24th September 2010
  • PublisherJohn Wiley & Sons (UK)
  • ISBN9780745645377
This book offers a much-needed introduction to the dynamics of the
communication exchange between providers and patients in the
health-care environment. Starting from the principle that
health-care-providers and patients try to speak the same language
to reach the best decisions for patient care, but often
misunderstand each other whilst navigating the process of
diagnosis, treatment and care, Lisa Sparks and Melinda Villagran
clearly explain how health communication theory and research can
help us better understand these complex interactions, and provide
strategies for improving patient and provider communication.

Sparks and Villagran cover a broad range of key issues and
theories related to provider-patient interaction, including patient
information and affective needs, barriers to effective
communication in health-care contexts, and communication skills
training for providers. Drawing on the most current literature in
this vibrant field, they show the transformations that new
technologies such as e-mail and text messaging have brought to
communication with and between patients and providers, consider the
roles of caregivers, both formal and informal, and illustrate how
health-care organizations impact on interpersonal interactions.
Throughout the book, Sparks and Villagran deftly illustrate how
communicative understandings of patient-provider interaction can
have positive practical outcomes, feeding into health behaviour
change, creating a communication environment which can improve
health literacy and ultimately lead to better health outcomes.


With groundbreaking insights, on-point explanations, and deeply
moving examples,


Patient and Provider Interaction illuminates and enriches
what is most often one of the most important interactions of our
lives.

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