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Presenting Service

Lendal H. Kotschevar, Valentino Luciani · ISBN 9780471475781
Presenting Service | Zookal Textbooks | Zookal Textbooks
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Publisher John Wiley & Sons Inc (US)
Author(s) Lendal H. Kotschevar / Valentino Luciani
Subtitle The Ultimate Guide for the Foodservice Professional
Edition 2
Published 3rd March 2006
Related course codes

The Ultimate Guide for the Foodservice Professional

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards.  Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service.  This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations.  There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.
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