The Complexities of Organizational Transformation
'Overall, I think this book could make a significant contribution to an informed consideration of the practice of change management in the NHS/public services... I think the work stands up to the test of the times all too well.' -Public Administration
'A valuable and authoritative addition to the literature... wide-ranging and scholarly theoretical framework, and the use of the empirical findings to contribute further to theory development, are the book's great strengths... this book will have lasting value well beyond re-engineering itself.' -Health Services Management ResearchThis book explores three interlinked themes: the models and nature of organisational change; the implementation of Business Process Reengineering (BPR); and the management of contemporary public sector organisations. The authors describe and evaluate a BPR programme in a major NHS teaching hospital - its successes and its shortcomings.