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Publisher | John Wiley & Sons Inc (US) |
Author(s) | Nick Mehta / Allison Pickens / Maria Martinez |
Subtitle | Why Every Aspect of Your Business Model Needs A Paradigm Shift |
Edition | 1 |
Published | 1st May 2020 |
Related course codes |
Why Every Aspect of Your Business Model Needs A Paradigm Shift
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.