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Understanding, Managing and Implementing Quality
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Description
Description| Publisher | Taylor and Francis |
| Author(s) | Jiju Antony / David Preece |
| Subtitle | Frameworks, Techniques and Cases |
| Published | 20th December 2001 |
| Related course codes |
Frameworks, Techniques and Cases
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.Translation missing: en.general.search.loading